Acodez is looking for a Technical Support Engineer(lead role) to assist our customers on their technical queries when using our products and services.
What you will be doing
-
Provide product/service support through chat/ email and the best customer experience
-
Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve
-
Communicate with customers and figure out the issues like any issues in integrating plugins
-
Document each support and resolution adequately in our internal DB.
-
Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
-
Setup a strong technical support Process and Team.
Key Skills
-
Experience in WordPress product configuration / WP Theme customization WP Plugin Customization
-
Basic front end technologies-HTML /CSS, JavaScript
-
Good communication skills-verbal and written
-
Basic knowledge in hosting servers.
-
Knowledge in Shopify is an added advantage
Experience
-
Minimum 3 Years