As a lead Technical Documentation Writer, you will create and manage high-quality documentation that helps users understand and utilize complex software products with ease. Your role involves collaborating with cross-functional teams, including product managers, developers, and customer support, to create clear, concise, and user-focused content. You will guide users to achieve their objectives (JTBD) with minimal steps and ensure that the documentation is visually informative, accessible, and optimized for SEO.
Responsibilities:
- Develop and maintain comprehensive product documentation, including user guides, setup manuals, FAQs, troubleshooting guides, release notes, and online help.
- Break down complex technical concepts into simple, actionable steps that are easy to understand.
- Create and manage visual content (screenshots, videos) with proper annotations and numbering for seamless user guidance.
- Collaborate with product managers, engineers, and customer support to gather information and ensure the accuracy and clarity of documentation.
- Ensure consistency in UI terminology and error messages, contributing to the overall product usability.
- Actively incorporate user feedback and continuously update documentation to meet evolving customer needs.
- Mentor junior writers, providing guidance on documentation best practices, processes, and formats.
- Research and adopt new tools and techniques for efficient documentation management.
- Optimize documentation content following SEO best practices to improve visibility and engagement.
- Track and evaluate the success of documentation using user feedback and performance metrics, and implement improvements accordingly.
Requirements:
- 4+ years of experience leading product documentation efforts for B2B SaaS or software products.
- Strong writing skills with a focus on creating user-friendly, concise, and structured documents for technical and non-technical audiences.
- Experience with content management systems and familiarity with SEO best practices for documentation.
- Basic knowledge of HTML, CSS, and familiarity with Agile development methodologies.
- Ability to prioritize and manage multiple projects simultaneously, meeting deadlines under time constraints.
- Strong communication skills with the ability to work cross-functionally with internal teams.
- A proactive approach to problem-solving and a strong commitment to teamwork.
- University degree in Computer Science, Engineering, or a related field is preferred.